Shipping Policy

At the present moment, we are shipping to Canada Only. We are pleased to offer free shipping on any orders over $49. All orders are shipped out within 5 business days, barring any delays due to peak times, public holidays and long weekends. We strive to ensure that your order is delivered in a timely manner.

Shipping Locations

We proudly offer shipping services to all Canadian postal codes; however, please note that some areas may have limited shipping options available.

Order Processing

At Markham Corner Vapeshop, we strive to ship orders out promptly. We process all in-stock orders on a daily basis, seven days a week, excluding holidays. However, in rare cases, if any questions or concerns arise regarding an order, or if an order is flagged by our fraud-prevention system, you may experience delays in processing. Additionally, we may contact you via phone or email if it is necessary. To ensure that your order is processed without any issues, please make sure to provide us with correct contact information during checkout.

Delivery options

At Checkout, customers are offered two shipping options: 

*Standard Shipping: Standard Shipping requires 5-7 business days (excluding weekends and holidays) and has a flat rate of $15 for orders below $49 before taxes. For orders over $99 before taxes, Standard Shipping is free. 

*Express Shipping: Express Shipping requires 2-3 business days (excluding weekends, holidays, and remote delivery areas) and has a flat rate of $25 for any orders.

 It is important to note that all orders are subject to availability and payment, and during peak periods, additional processing time may be required.

Tracking & Shipping Time

Upon completion of order processing, a tracking number is automatically generated and a corresponding email with the subject "Your Order Has Shipped!" is sent to the email address provided during checkout. This tracking number will provide information regarding the delivery status of your order once it is picked up from our warehouse. 

Please note that all shipping times provided by the shipping couriers are estimates and should be considered as such. For additional convenience, all tracking information can be found and viewed directly by logging in to "My Account".

Incomplete address

If there is any missing or incomplete shipping information, we will reach out to the customer via email. It is imperative that the customer responds within 48 hours, otherwise the order will be canceled and the customer will be refunded through the original payment method. We take customer satisfaction seriously and will not hesitate to take the necessary steps to ensure that all customers are receiving the best possible service.

Proof of Age Required

All products sold on Markham Corner Vapeshop are intended for adult consumption only. To ensure compliance with Canadian law, a signature and valid government-issued photo ID will be required upon receipt of your package, with no exceptions. Furthermore, only the person named in the "Shipping" fields can pick up the package; Canada Post will not release the package to anyone else.

In the event of an underage purchase, a penalty in the form of a 75% refund, minus shipping costs, will be applied.

Order Changes and Cancellations

At Markham Corner Vape Shop, we strive to ensure that all of our products are in stock for our customers. However, if a product is out of stock, we may be forced to cancel the order partially or completely. If the cancellation is due to our mistake, we will fully refund the order. 

Once an order has been marked as "Left the Facility", we cannot accept any cancellations. When placing an order with us, customers acknowledge that their order and delivery information is accurate. 

If adjustments need to be made to the items in the order, a new order must be placed. Our customer service team is available to cancel and refund the previous order, upon request, as long as it has not left our warehouse.

Lost or Damaged Packages

It is imperative that all claims regarding miss-delivered, stolen, or damaged parcels be reported to us within 14 days of the parcels being shipped out. Markham Corner Vape Shop is not responsible for any delays, miss-deliveries, or thefts of packages. Once the order is scanned by Canada Post or any other delivery agents, it is the sole responsibility of these agents to deliver the package safely to the purchaser or assigned recipient as indicated in the shipping address. 

Shipping is a service that is purchased from Canada Post along with the order from us, meaning any shipping issues must be addressed directly to Canada Post.

Unclaimed Packages

In the event that your item is not successfully delivered due to an issue deemed to be your fault (e.g. wrong address or failure to pick up), we regretfully must inform you that we will deduct a 25% re-stocking fee, as well as the shipping fees from the initial shipment (even if it was free for you) and the fees for the return shipment that we were charged by the carrier, from any potential refund you may be eligible to receive.

International Shipments

We regret to inform you that we are unable to ship outside of Canada at this time. We apologize for any inconvenience this may cause.